Refund policy

Return & Refund Policy

Last Updated: September 12, 2026

Thank you for shopping with ELITE ZONE. We want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with its original packaging, tags, labels, and accessories, where applicable.
The product must not be damaged, washed, altered, or used.
Proof of purchase or your order number may be required.

We reserve the right to refuse a return if the product does not meet these conditions.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

Items purchased on final sale or clearance.
Personalized or customized products.
Products that have been used, washed, damaged, or altered.
Items missing their original packaging, tags, or accessories.
Hygiene-sensitive products that cannot be resold once opened.

If you are unsure whether your item qualifies, please contact us before sending it back.

3. Exchanges

If you receive the wrong product, incorrect size, or a defective/damaged item, please contact us within 7 days of delivery.

Subject to availability, we may provide a replacement or exchange.

If the requested replacement is unavailable, we may offer a refund or store credit.

4. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

Your order number
A description of the issue
Clear photos or videos showing the product and packaging

We will review the issue and provide an appropriate solution.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product was defective/damaged.

6. Return Shipping

Customers are responsible for return shipping costs for returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part.

If the item was defective, damaged during delivery, or incorrectly sent by us, we will cover the reasonable return shipping costs.

7. How to Request a Return

To request a return, please contact us at elitezone107@gmail.com with:

Subject: Return Request – [Order Number]

Please include your order number, the item you wish to return, and the reason for the return.

Our team will provide you with the return instructions.

Please do not send products back without contacting us first.

8. Late Returns

Return requests submitted after the 7-day return period may not be accepted unless required by applicable law or approved by us in exceptional circumstances.